How Can I Find Out What Is On My Background Check?

Why is my groundwork check taking so long?

Most background checks take 3 to 7 business organization days to complete, only some may take longer. Every background bank check is as unique every bit the private applying, so the completion time varies with each written report.

Checkr ETA, which is available in theCandidate Portal, provides an estimate of when your report should be complete. Actual delivery fourth dimension is not guaranteed.

Three common reasons your background check may be taking longer to complete include:

We are waiting for a piece of data from yous. If this is the case, you should have received a communication from us.
The county court(s) beingness searched is/are taking longer than usual to return data. Information technology's possible, for example, that at that place is a record asking backlog in i of the counties or courts being searched. For more information on the county search process, please seeCounty Criminal Record Searchin the Checkr Assistance Center.
Your background check includes a screening, similar employment or education verification, that depends on verifying information with third parties.

If Checkr has non requested boosted information from yous,then yous're likely in the final phase of the background check.

Once your report is complete, you can download a copy pastlogging into the Candidate Portal.

Having trouble logging into the Candidate Portal?Click here.

What's included in a background check written report?

A standard groundwork check report from Checkr contains a number of different screenings, which are selected by the company ordering your study.

Different customers select different screenings to be included on background cheque reports. Ride sharing companies, for example, may order a motor vehicle record screening in addition to criminal records screenings. Additionally, each company has different requirements which ways each company may take dissimilar screenings.

The information included on your background bank check written report comes from public records.

How do I submit a document to Checkr?

You lot can submit a document to Checkr in ane of the following ways:

Submit information through the Candidate Portal.Visit theCandidate Portal and log in with the information you submitted for your background bank check. Clickhere if you lot're having trouble logging in.

Submit information through email.If nosotros requested additional information from you, we will ship you a link in an electronic mail to upload documents. Search your email inbox and spam folder for the keyword Checkr. The upload link will look like the paradigm below. Information technology works all-time in the Chrome, Safari, or Firefox browsers. Please make certain the photo you upload is equally clear as possible!

State Id Card

Submit data by submitting a asking ticket.If you cannot access the Candidate Portal or submit information through the link nosotros sent you, please submit a request ticketherewith the description and attachment.

Why is my written report suspended?

Normally a report will exist suspended because Checkr, or the visitor yous applied to, has requested information or documentation from you lot to go along, and has not nevertheless received information technology. The best manner to see if Checkr needs any data or documentation from yous would be to log into theCandidate Portal. If in that location is an outstanding asking for data or documentation there will be an upload link in the Candidate Portal for you lot to use. Please annotation that some companies may require yous to upload documentation directly with them in which case you will desire to reach out to the company you applied to.

Why is my background bank check still pending?

Some of the more common reasons your background check may nevertheless be pending include:

Checkr is waiting on information or documentation from you to continue with your report. Please check your email inbox and spam/junk file for any messages from Checkr requesting information or documentation.
Checkr is waiting for data to exist returned from county courts. A surprising number of courts in the US practise not keep electronic records, and yet maintain paper records. Obtaining these records tin add time to the process because it requires particularly trained researchers to go to the county courthouse and physically pull records.
Court backlogs. Due to staff shortages and the demand for records, a lot of courts are suffering from record request backlogs.
Courts in California and Massachusetts in detail are known for being slower than the norm.
If your study includes a special screening, such equally education or employment, that may cause your written report to take longer to complete.

Most background checks take between 3-7 business concern days to complete, depending mostly on the locations where records may be searched. If your background check is taking longer than that, please cheque your emails or log into the Candidate Portal to run across if there'south any information or documentation required from you to motility it along.

My background study is consummate. What happens next?

One time your background check study is complete, the company that ordered your written report will exist notified and will review your written report.

Please remember: Checkr is a consumer reporting bureau. Nosotros provide background check reports for companies that request them.We do not review reports, make employment or engagement decisions, or decide company requirements regarding employment or engagement. The company you applied with will brand its own determination based on its ain requirements and review of your report.

In one case your report is complete, please attain out to the company y'all applied with for updates. Our support team is not informed well-nigh hiring timelines and will not know how long the company you applied with will take to go back to you lot.